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Service strategy
Language: en
Pages: 278
Authors: Great Britain. Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Service Strategy Based on ITIL V3
Language: en
Pages: 165
Authors: Jan Van Bon
Categories: Business & Economics
Type: BOOK - Published: 2008 - Publisher: Best Practice (Van Haren Publi

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used
Foundations of IT Service Management Based on ITIL®
Language: it
Pages: 410
Authors: Jan van Bon
Categories: Education
Type: BOOK - Published: 2008-07-15 - Publisher: Van Haren

Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of
IT Service Management Based on ITIL® 2011 Edition
Language: en
Pages: 348
Authors: Pierre Bernard
Categories: Education
Type: BOOK - Published: 1970-01-01 - Publisher: Van Haren

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access
ITIL®4
Language: en
Pages:
Authors: Jan van Bon
Categories: Education
Type: BOOK - Published: 2019 - Publisher: Van Haren

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years t
The Shortcut Guide to IT Service Management and Automation
Language: en
Pages: 88
Authors: Rebecca Herold
Categories: Computers
Type: BOOK - Published: 2008 - Publisher: Realtimepublishers.com

ITIL lite
Language: en
Pages: 136
Authors: Stationery Office (Great Britain)
Categories: Business & Economics
Type: BOOK - Published: 2010-03-09 - Publisher: The Stationery Office

ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization ca
Implementing IT Governance - A Pocket Guide
Language: en
Pages: 209
Authors: Gad J. Selig
Categories: Education
Type: BOOK - Published: 2008-04-12 - Publisher: Van Haren

The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Inform
The Official Introduction to the ITIL Service Lifecycle
Language: en
Pages: 256
Authors: OGC - Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an
ITIL V3 foundation handbook
Language: en
Pages: 196
Authors: Simon Adams
Categories: Business & Economics
Type: BOOK - Published: 2009-06-16 - Publisher: The Stationery Office

A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title